Ep 71: Trending on Twitter

with Vineet Arora, M.D., Stacy Hurt, and Kimberly Manning, M.D.

March 30, 2022


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Vineet Arora, M.D.
Dean for Medical Education, The University of Chicago

Vineet Arora, MD, MAPP, is an academic hospitalist who specializes in improving the learning environment for medical trainees and the quality, safety and experience of care delivered to hospitalized adults. She is an internationally recognized expert on patient handoffs in healthcare and also has extensive expertise using technology such as social media to improve the workplace learning in teaching hospitals on a variety of topics.

Her educational videos on handoffs, supervision, professionalism and costs of care have been used by numerous educators around the country and have been featured on NPR and in the New York Times.
Through her leadership roles, Dr. Arora enables incoming medical students to participate in longitudinal mentored scholarly projects. She also is working to ensure residents from all specialties are integrated into hospital quality initiatives.

An accomplished researcher, Dr. Arora has served as the principal investigator of numerous federal and foundation research grants. Most notably, Dr. Arora has developed tools to evaluate handoff quality among hospitalists and residents. She also is investigating the effect of sleep loss on hospitalized patients and working to create novel interventions to optimize patient experience in hospitals through workplace learning and systems change. Through R-01 funding, Dr. Arora is studying the impact of a novel social media intervention to boost interest of minority youth into medical research careers. Dr. Arora’s work has been funded by the Agency for Healthcare Research & Quality, the National Institutes on Aging and the American Sleep Medicine Foundation.

Dr. Arora’s academic work has resulted in dozens of peer-reviewed publications and has been recognized with awards from the Society of Hospital Medicine, Society of General Internal Medicine, Association of Program Directors of Internal Medicine, and the Association of American Medical Colleges. She has also testified to Congress on the primary care crisis as well as to the Institute of Medicine on residency duty hours and handoffs. For her work, she was been recognized as ACP Hospitalist Magazine’s Top Hospitalist in 2009, one of “20 People Who Make Healthcare Better” by HealthLeaders Magazine in 2011, and as a Master to the Academy of Distinguished Medical Educators at the University of Chicago.


Stacy Hurt
Patient Engagement Consultant

Stacy Hurt dedicated 20+ years to healthcare and physician practice management in such areas as sales, marketing, training, operations, customer service, and human resources. Her personal and professional experience on the care delivery side has been a unique advantage to Stacy as caregiver for her intellectually and developmentally disabled son and as a stage IV colorectal cancer patient/survivor navigating the health system. At the intersection of advocacy and access, Stacy has volunteered for The Colon Club, Colorectal Cancer Alliance, Colon Cancer Foundation, Colon Cancer Coalition, Fight Colorectal Cancer, American Cancer Society, UPMC, Lyfebulb, and Clara Health.

Her viral story of a “random act of kindness” from a Southwest Airlines employee was featured on ABC World News Tonight with David Muir, The Today Show, Inside Edition, Fox News, Huffington Post, Forbes Magazine and other major news outlets around the world. Stacy is a voice for placing patients in the conversation and decision making when it comes to medical decisions with life-changing impact. As a Patient Consultant, Stacy connects pharma/tech companies and health systems to their end users by sharing her first-hand personal perspective and strategic expertise. Her areas of focus are digital health, patient engagement, cancer survivorship, resilience, patient centricity, invisible disabilities, and patient/caregiver experience.

Stacy’s mission is to raise awareness, accessibility, and inclusion for the patient voice and exemplify a positive, “keep it real” approach when confronting life’s “ultimate “big challenges. Stacy holds a Bachelor of Science degree from Penn State University and a Master of Health Administration and Master of Business Administration degrees from the University of Pittsburgh. Stacy is a certified personal fitness trainer, member of the Healthcare Businesswomen’s Association, member of the #TelemedNow thoughtleader group, member of the Society to Improve Diagnosis in Medicine, and is a HIMSS “Digital Influencer.” She resides in Pittsburgh, PA with her husband and two sons.


Kimberly Manning, M.D.
Associate Vice Chair of Diversity, Equity, and Inclusion, Department of Medicine at Emory University School of Medicine.

Kimberly Manning, M.D., F.A.C.P. is an Associate Professor of Medicine, Division of General Medicine and Geriatrics, Department of Medicine, Emory University School of Medicine. A passionate clinician-educator, she divides her professional time between teaching pre-clinical medical students and training medical residents, primarily at Grady Memorial Hospital. Manning’s academic achievements include numerous teaching awards in both the School of Medicine and the Internal Medicine residency program, and her work has been published in such prestigious journals as the Annals of Internal Medicine, Academic Medicine and the Journal of the American Medical Association (JAMA.) An avid writer, Dr. Manning authors a blog that was named in 2010 by ‘O’ The Oprah Magazine as one of “four top medical blogs you should read.”


I have a ton of virtual friends that are super important to me. Caregiving is very isolating and very alienating. So my virtual community is so important to me.



Carina Clawson  00:16

O M G. Did you see what’s hahtag trending on Twitter? Fire Emoji Fire Emoji Dancing Girl Emoji  I’m Just kidding. Nobody talks like that. However, the influence of social media and the internet has become a growing part of our personal and professional lives.   When leveraged correctly, social media can be a powerful career tool. It can expand your professional networks, reveal job opportunities, help you stay up-to-date on industry trends, and let you share information with wide-reaching audiences.  Today, we complied insights from Her Story leaders about the role social media played in their careers. Well will hear from Vineet Arora, M.D., the Dean for Medical Education at the University of Chicago Pritzker School of Medicine. Next, we will turn to Stacy Hurt, Patient Engagement Consultant and HIMSS Digital Influencer. To wrap up, we will hear from Kimberly Manning, M.D. Associate Vice Chair of Diversity, Equity, and Inclusion for the Department of Medicine at Emory University School of Medicine.  Let’s hear from Dr. Arora about her entry into twitter.

Vineet Arora, M.D.  01:23

I ended up just lurking for a while I looked and I looked, I learned. And I realized that there was a space, because I remember seeing people mixing up confusing what students and residents were like, they would be like, oh, they’d refer to an article. And they’d be like, Oh, this medical student, but you when you read it, like a resident physician, or at that time, people were even now but yeah, that time duty hours and resident fatigue and sleep was a big issue. And I had done a lot of research in the area. And people always had one viewer, the other like the public, but didn’t see both sides of the equation. And so I realized that there was a potential opportunity there to educate the public. So I actually, as a lot of people asked me Did I take to social media to educate my my students or my residents? And I was like, No, because they’re unfortunately with me in person in the room, and and, and I would never be like, Oh, go get on Twitter and follow me. You see what I said. But I realized there was this community of people who I would never have reached, who I can actually highlight some of the issues that we’re facing in medical education. I started tweeting about medical education under the handle future. Doc’s in 2009. I did not tell anybody in my organization, I was doing this, I did look at the policies, but like, I didn’t have it in my handle, if you found to be, because you were on Twitter. Okay, but you’re on Twitter, too. So that’s embarrassing for you as well. So that was my philosophy, which is that if you stumble upon me, and find me, and then try to catch for my organization, I’ll be like, what are you doing there? And so it’s interesting how my career has grown with Twitter, because it was not accepted at the time, and then I and then it grew to become accepted. And then it’s grown to be vital. I mean, it’s been vital on a pandemic

Vineet Arora, M.D.  01:49

Dr. Arora used twitter to correct misconceptions about medicine and discuss important issue in medical education.   Social media has become a valuable tool, even in traditional academic and health professional settings. More of the world is online due to COVID-19, making social media knowledge a competitive advantage. Nothing embarrassing about that!  Next, we will hear from Stacy Hurt, and how she expands her community with social media.

Stacy Hurt  03:48

What’s so important about Twitter and, pick your, LinkedIn, Facebook, et cetera, is that they build community and that they enable people who are challenged by disease or disability or caregiving for a family member that we can all still be part of a community that’s talking about those relevant issues that are shaping healthcare. And that something like Twitter really makes a level playing field that I can access prominent physicians like Andrew Watson, and Rasu Shreshtha, and John White to be, engaging with them person to person, like we’re talking in the same room that we can have these conversations on Twitter. And that’s what I love about it, the access, the accessibility and that previously, I would have only seen them at a conference that I can’t go to because I have nobody to care for my son, but that I can be with them virtually. And so I’ve made tons of relationships. I kid my friends, close friends that I have here at home, I say, I don’t really have a lot of real friends, but I have a ton of virtual friends that are super important to me. And caregiving is very isolating and very alienating. And so my virtual community is so important to me. It’s such an important part of my life. And to know that I can contribute my expertise and my experience and my knowledge, like I said, to shaping the future of healthcare technologies, it’s super important to me.

Carina Clawson  05:32

Stacy uses social media to discuss and amplify ideas. From her computer, she can reach peers across the country.  Additionally, Stacy uses social media groups to connect with and support fellow caregivers and patients. They can share information and tips, and turn to each other for emotional support. Social media can be a tool to directly impact health outcomes.  To wrap up, let’s hear from Dr. Manning and what drives her use of social media.

Kimberly Manning, M.D.  05:59

I’m a very big fan of Toni Morrison, particularly her writing but also as a human being. And she wrote her first book, The Bluest Eye when she was 39 years old. And when asked why she wrote it, she said so I could read it. It was the book I wanted to read. So I try to tell the stories that I would have hunger to hear as an intern or as a medical student. I try to write the stories that I’m not seeing anywhere. And I try to paint a picture of a safety net hospital like gravity or black people who come not from privilege or who who have low resources. You’re not trying to humanize those entities. vigils, because I get to see that every day, but the pictures that are painted of us, they don’t ever look like what I get to see. And so most people who see what I write on social media as it relates to a patient that I take care of a Grady Hospital, they are almost always from a positive slant. It is almost always countering the narrative that is painted about poor black people and descendants of slavery. I’m really, because there’s so much beauty involved, we are not all slow saying and flower bringing, there’s a lot of laughter, a lot of joy, and a lot of people who are delighted to be who they are, even with all the hardships. So I think I think I’m just always hungry. To tell the story that I that I don’t, that I don’t read. So the podcast that Dr. Ashley mcmullin. And I started together again, it was something that I hadn’t heard, I want to hear two black women physicians just talking to each other in a relaxed way. And being comfortable in their own skin. Ashley is junior to me, she’s identifies as a queer black woman. I’m a 50 year old married mom of two, married to a man and we have very different lived experiences. So also showing that black women are not a monolith, we can be very, very different from each other, even though we’re all in this space. So I’m always hungry to show the thing that people haven’t seen, but that I get to see, and then hoping to permit more people to bring their authentic selves into spaces, so that we all stop code-switching. Just stop it.

Carina Clawson  08:27

Dr. Manning’s blog highlights underrepresented stories of Black patients, reaching a vast audience of clinicians, patients, even celebrities like Oprah. And her podcast provides virtual mentorship to the next generation of health professionals.  Not every professional needs a twitter or blog, but for all three of these leaders, social media played an important role in their career journey.   If you are interested in joining a social media or having a larger presence online, make sure to check out the guidelines from your employer and remember to be respectful. When used right, social media platforms offer the potential the promote health, understanding, and professional development.

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